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Remote Onboarding

Overview

Remote onboarding is the process of digitally verifying and activating customers without requiring in-person interaction. It leverages eKYC, video KYC, liveness detection, and biometric checks to validate identities online. Regulators now permit remote onboarding in many jurisdictions under defined conditions to expand financial inclusion and support digital transformation.
Banks, fintechs, and insurers implement remote onboarding to reduce costs, increase accessibility, and compete in digital-first markets. To remain compliant, they combine real-time screening, document verification, and fraud checks with user-friendly workflows. Remote onboarding is a critical enabler of digital financial services but must balance speed with security and regulatory requirements.

FAQ

What is remote onboarding?
The digital verification of customer identities without physical presence.
Why do regulators allow it?
It promotes inclusion while requiring safeguards like biometrics and liveness.
How is it secured?
Through document authentication, biometric match, and continuous screening.
What are common risks?
Deepfake attacks, impersonation, and poor-quality documents.