Vishing

Overview

Vishing (voice phishing) is a social engineering attack where fraudsters use phone calls to trick victims into sharing sensitive data or authorizing fraudulent actions. Attackers often spoof caller IDs to impersonate banks, regulators, or service providers.Vishing is a common driver of account takeover, payment fraud, and data breaches in financial services. Regulators highlight vishing as a fraud risk requiring customer education, monitoring, and strong authentication controls.

Banks and fintechs combat vishing with call validation technologies, anomaly detection, and awareness campaigns. Vishing is increasingly paired with phishing and smishing as part of multi-channel fraud schemes.

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