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KYC Refresh (Periodic Review)

Overview

KYC Refresh updates customer data and risk ratings at defined intervals or after trigger events. It reconfirms identity (document validity, address, ownership), re-runs sanctions/PEP/adverse media, and recalibrates limits and monitoring.
Cadence is risk-based: high-risk profiles might review every 6–12 months; low-risk less frequently, with event-driven checks on material changes. Effective refresh programs use automation (pre-fill, guided capture, API checks), exception playbooks, and case management for audit trails. They reduce stale data, shrink false positives, and prevent regulatory gaps. Poorly executed refreshes cause customer friction and backlog risk; well-planned ones minimize interrupts by staggering cohorts and using reminders, self-service, and mobile capture.

FAQ

What triggers off-cycle refresh??

Adverse media hits, sanctions list changes, product upgrades, unusual activity, or document expiry should initiate targeted rechecks.

How to avoid customer fatigue??

Pre-populate known fields, accept verified e-statements, and offer mobile recapture with clear status updates and deadlines.

How are outcomes recorded?

Store evidence, decisions, and timestamps. Map results to updated risk scores and monitoring scenarios for traceability.

Can refresh be continuous?

Yes layer continuous screening with periodic formal reviews to keep records evergreen.