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Application Fraud

Overview

Application fraud occurs when individuals submit false or manipulated information to obtain accounts, credit, or benefits. Tactics include synthetic identities, altered documents, income inflation, straw applicants, and mule recruitment. Controls combine document authentication, selfie and liveness checks, database corroboration, device and IP intelligence, and graph analytics to link related applications. Rules and machine learning models evaluate inconsistencies, velocity, and shared signals.
Clear exception playbooks and manual review focus on high materiality discrepancies. Post decision feedback loops label outcomes to retrain models and refine thresholds. Programs must balance friction by stepping up only when risk warrants it and by offering guided recapture for low quality submissions. Strong application fraud controls reduce charge offs, prevent downstream ATO and mule activity, and improve overall onboarding quality.

FAQ

What distinguishes synthetic from stolen identity?

Synthetic combines real and fabricated attributes to create a new persona, while stolen identity impersonates an existing person. Signals and link analysis help separate the two.

Which signals are most predictive?

Cross application linkages such as devices and addresses, document authenticity failures, income inconsistencies, and rapid velocity across channels or partners.

How do we keep friction manageable?

Orchestrate steps, apply step up only on risk triggers, and provide coached capture and alternate documents for legitimate users.

What governance is needed?

Reason codes, evidence retention, reviewer QA, and periodic model validation with challenger tests ensure fair and defensible outcomes.

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