Payment Aggregators

How Signzy Empowers Payment Aggregators in a Licensed Landscape

Before we start, let’s know, what are Payment Aggregators? – Payment aggregators are financial entities that facilitate processing of transactions between merchants and customers without the need for multiple direct merchant accounts.

Well, the Indian digital payments scene just got a shot in the arm!

The Reserve Bank of India (RBI) has finally granted Payment Aggregator (PA) licenses to key players like Razorpay and Cashfree, paving the way for a vibrant and regulated ecosystem. This move signifies a significant leap forward for the industry, bringing much-needed clarity and stability.

But with great power comes great responsibility. Obtaining a PA license isn’t just about a celebratory press release. It’s about meeting stringent compliance requirements and ensuring robust merchant onboarding, monitoring, and underwriting practices. This is where the real challenge lies, and this is where Signzy steps in as your trusted partner.

Understanding the Power of a Payment Aggregators License

Remember the days of uncertainty around merchant onboarding and compliance? The PA license puts those concerns to rest. It sets the gold standard for digital payment acceptance, ensuring consumer protection and fostering trust in the system. This is a game-changer for payment aggregators, opening doors to new markets and partnerships, and ultimately, fueling growth.

The Thorny Side of the Rose: Challenges in the New Landscape

While the PA license unlocks opportunities, it also presents its own set of challenges. Let’s face it, the current ecosystem faces hurdles in:

  • Merchant Onboarding: Streamlining the process while ensuring thorough KYC and AML checks.
  • Merchant Monitoring: Keeping a watchful eye on suspicious activity and preventing fraud.
  • Underwriting: Accurately assessing risk and extending credit responsibly.

These challenges can be daunting, but they don’t have to be insurmountable.

Signzy: Your Digital Shield in the Payment Aggreagators Arena

Signzy offers a comprehensive suite of solutions specifically designed to address the challenges faced by payment aggregators in the new PA landscape. We empower you with:

  • Automated Onboarding: Say goodbye to manual paperwork and embrace seamless digital verification with AI-powered KYC and AML tools.
  • Real-time Monitoring: Gain unparalleled visibility into your merchant activity with advanced fraud detection and risk management systems.
  • Data-driven Underwriting: Leverage the power of data and AI to make accurate risk assessments and extend credit with confidence.

Harmony with Regulations and Networks

Signzy’s solutions are meticulously aligned with the latest RBI regulations and payment network standards. We understand the importance of compliance and work closely with regulatory bodies and financial institutions to ensure your operations remain seamless and secure.


The PA license is a watershed moment for the Indian digital payments industry. It unlocks immense potential, but it also demands robust solutions to navigate the challenges. Signzy stands as your trusted partner, empowering you to thrive in this new landscape with cutting-edge technology and a commitment to compliance.

Ready to embrace the future of digital payments? Contact Signzy today and discover how we can help you navigate the PA landscape with confidence and ease. Visit for more information about us. 

Dormant Accounts

Dormant Accounts: Tighter Fraud Control by RBI

Dormant accounts: Waking up to easier reactivation and tighter security with RBI’s new rules! The Reserve Bank of India (RBI) has introduced new regulations to simplify reactivating dormant bank accounts and tackle fraud risks. Key changes include location-independent KYC submission, video-based customer identification (V-CIP), stricter monitoring, and term deposit reviews. These reforms benefit both account holders (easier reactivation, no fees) and banks (reduced paperwork, fraud prevention).

Let’s dive in!

Reactivating Dormant Accounts Just Got Easier!

Gone are the days of trekking to your original bank branch just to reactivate a dormant account. Under the new rules, you can now submit your KYC documents at any branch, regardless of its location. This flexibility makes the process more convenient and accessible, especially for those who have moved or whose original branch is no longer operational.

For the tech-savvy, the RBI offers a futuristic option: video-customer identification process (V-CIP). If your bank provides this service, you can skip the physical visit altogether and get your account back on track through a secure video call.

But the best part? No more surprise fees or penalties! Banks are prohibited from charging you for the reactivation process itself, and they can’t penalize you for not maintaining a minimum balance in your dormant account. This removes a financial barrier and encourages account holders to bring their neglected funds back into circulation.

Enhanced Security Measures for Dormant Accounts

While simplifying reactivation, the RBI hasn’t forgotten about the lurking threat of fraud in dormant accounts. To combat this, banks are now mandated to conduct annual reviews of accounts that haven’t seen any customer transactions for over a year. This proactive approach helps identify dormant accounts that might be vulnerable to unauthorized access or misuse.

Once an account is reactivated, it will be placed under stricter scrutiny for at least six months. This heightened monitoring, conducted at higher levels within the bank, aims to detect any suspicious activity and nip potential fraud in the bud.

Term Deposits and Zero-Balance Accounts Covered

The RBI’s reach extends beyond just dormant savings accounts. Term deposits, for instance, are also covered under the new regulations. Banks must now review these deposits if you haven’t withdrawn the proceeds or transferred them to another account after maturity. This prevents your funds from slipping into the limbo of unclaimed deposits and ensures you receive what you’re rightfully owed.

Even zero-balance accounts, often used for government schemes and scholarships, receive special consideration. These accounts won’t be classified as “inoperative” even if unused for two years, recognizing their specific purpose and ensuring beneficiaries continue to receive their entitlements.

A Timeline for Dormant Account Reactivation

Mark your calendars! The RBI’s new dormant account regulations take effect April 1, 2024, for all banks, including yours. From forgotten savings accounts to matured term deposits and special zero-balance accounts, it’s time to streamline your processes and ensure compliance.

The Takeaway

The RBI’s new rules for dormant accounts are a win-win for both convenience and security. They make reactivation easier, eliminate unnecessary fees, and provide robust safeguards against fraud. The time to act is now! With April 1, 2024, just around the corner, prepare to welcome a surge in reactivated accounts and unlock their full potential. Dust off those dormant files, partner with Signzy, and watch your business flourish under the RBI’s secure and convenient new regulations.

Signzy VKYC: Seamless Dormant Account Reactivation Under New RBI Rules

The RBI’s new regulations have made revitalizing dormant accounts a breeze, but banks still face challenges verifying customer identities efficiently. This is where Signzy’s VKYC API shines, streamlining the KYC process and making reactivation even smoother.

Imagine a customer walking into any branch across your network, eager to resurrect their long-dormant account. With Signzy’s VKYC API integrated into your system, the process is as simple as a video call. No more mountains of paperwork, no more waiting for physical document verification. The customer simply connects with a representative through a secure video link, presents their ID, and voilà! Their identity is verified in real-time, thanks to Signzy’s AI-powered facial recognition and document authentication.

The benefits for banks are numerous. Reduced paperwork cuts processing costs and turnaround times, leading to happier customers and improved operational efficiency. The real-time verification eliminates fraud risks associated with traditional, document-based methods. Plus, the VKYC API’s flexibility allows integration with existing infrastructure, making implementation seamless and hassle-free.

In a nutshell, Signzy’s VKYC API is the perfect complement to the RBI’s new dormant account regulations. It simplifies reactivation for customers, minimizes risk and cost for banks, and ultimately promotes a more secure and efficient financial ecosystem. So, the next time you’re thinking about dormant accounts, remember that Signzy’s VKYC API can be your key to unlocking a win-win situation for everyone involved.

The Telecommunications Act 2023

The Telecommunications Act 2023

The Indian telecommunications landscape recently witnessed a seismic shift with the passing of the Telecommunications Act 2023. This sweeping legislation promises drastic changes, and one aspect garnering immense attention is the mandatory KYC for all communication channels, including WhatsApp, Gmail, and Slack. But what does this truly mean for India’s digital future? Let’s dive into the Act’s implications and explore its potential impact on various stakeholders.

The KYC Conundrum

The Act mandates user verification via KYC (Know Your Customer) processes for all telecommunication services, encompassing not just traditional phone calls and SMS but also internet-based platforms like messaging apps, email, and even video conferencing tools. This move stems from the government’s aim to curb spam, fraud, and misuse of communication channels.

Potential Benefits:

  • Enhanced Security: Verified users could reduce the spread of misinformation and fake news, leading to a safer online environment.
  • Curbing Crime: KYC might deter criminal activities like cyberbullying, harassment, and financial scams facilitated through anonymous communication channels.
  • Better Targeting: Businesses could benefit from personalized marketing and service delivery by having access to verified user data.

Challenges and Concerns:

  • Privacy Infringement: Critics argue that mandatory KYC intrudes on user privacy, potentially enabling mass surveillance and stifling open dialogue.
  • Technical Hurdles: Implementing KYC across diverse platforms with varied user bases poses significant technical challenges and requires robust data privacy safeguards.
  • Digital Divide: Access to KYC infrastructure and resources may disproportionately impact rural and low-income populations, exacerbating the digital divide.

Shaping the Future

The Telecommunications Act 2023 undoubtedly introduces a paradigm shift in India’s digital landscape. While the intended benefits of curbing illegal activities and enhancing security are laudable, addressing privacy concerns and ensuring equitable access to KYC infrastructure remain crucial challenges. The Act’s success will hinge on its implementation, with transparency, robust data protection measures, and user-centric policies being paramount.

Impact on Specifics:

  • Messaging Apps: Platforms like WhatsApp might need to integrate a government-approved KYC process, potentially impacting user experience and encryption protocols.
  • Email & Online Platforms: Similar verification processes could be implemented for email accounts and online platforms, necessitating user data sharing with telecom service providers.
  • Innovation & Competition: The new regulations might pose additional hurdles for smaller platforms and startups, potentially impacting the innovation and competition landscape.

The Telecommunications Act 2023, with its expansive definition of telecommunication services, has undoubtedly sparked some important discussions. While concerns regarding scope and regulatory burden are valid, it’s also crucial to acknowledge the positive potential this Act holds for India’s booming digital landscape.

First, let’s acknowledge the Act’s ambition. Encompassing diverse communication channels ensures no technology escapes regulation, safeguarding users and ensuring responsible use. This broad scope empowers the government to proactively address emerging challenges in a constantly evolving digital space.

Furthermore, the mandatory authorization requirement, often viewed as overly cautious, can be reframed as a catalyst for standardization and quality control. By streamlining entry into the telecom ecosystem, the Act paves the way for reliable and secure services for all users.

Yes, challenges exist. Potential regulatory overlap with existing laws like the IT Act needs careful consideration to avoid burdening businesses and fostering a climate of innovation. However, the Act’s flexibility through exemptions in Section 3(3) offers opportunities for targeted regulation, adapting to specific scenarios while preventing unnecessary hurdles for emerging technologies.

The anxieties surrounding potential stifled innovation are important, but perhaps misplaced. By establishing a clear and comprehensive regulatory framework, the Act can actually nurture confidence and attract investment, ultimately benefitting the ecosystem. With defined rules of the game, businesses can focus on developing cutting-edge technologies without navigating ambiguities.

The Telecommunications Act, 2023 acknowledges the dependency of digital services on the telecommunications sector, by explicitly highlighting that the latter is a gateway to the former. By doing so, the Bill openly distinguishes between online and telecom services.

Section 3 (7) – Any authorized entity which provides such telecommunication services as may be notified by the Central Government, shall identify the person to whom it provides telecommunication services through use of any verifiable biometric based identification as may be prescribed.

Section 3(7) of the Telecommunications Act 2023 outlines a proactive approach to user identification, mandating verifiable biometric-based identification for certain services. While this provision has stirred debate, it’s worth considering its potential benefits:

Enhanced Trust and Security:

  • Combating Fraud and Misuse: By linking individuals to their telecom accounts through biometrics, the Act aims to significantly reduce fraudulent activities, impersonation, and unauthorized access, fostering a more secure and trustworthy digital environment.
  • Preventing Malicious Activity: Biometric verification can act as a powerful deterrent against online abuse, cyberbullying, and the spread of misinformation, contributing to a safer and more responsible digital space for all users.

Streamlining User Experiences:

  • Simplified Authentication: Biometric identification offers a seamless and convenient way for users to authenticate themselves across various platforms and services, potentially reducing reliance on passwords and PINs, which can be forgotten or compromised.
  • Personalized Services: Verified user identities could enable telecom service providers to offer more tailored and relevant services, enhancing user experiences and satisfaction.

Regulatory Compliance and Data Protection:

  • Addressing Evolving Threats: The Act’s biometric requirement aligns with global trends in digital identity management, recognizing the need for robust measures to combat increasingly sophisticated cyber threats and protect user data.
  • Data Protection Framework: The Digital Personal Data Protection Act 2023 provides a strong foundation for safeguarding sensitive biometric data, ensuring its responsible collection, storage, and usage by authorized entities.

While balancing privacy concerns is crucial, the Act’s focus on secure identification demonstrates a commitment to fostering a trusted and secure digital landscape in India. It’s important to note that the Supreme Court’s rulings on Aadhaar and privacy remain guiding principles, and the Act’s implementation will likely prioritize user consent and data protection safeguards

Finally, let’s not forget the Act’s potential to empower smaller players. Streamlined authorization processes and standardized regulations can pave the way for greater competition and inclusivity.

Moving Forward

The Telecommunications Act 2023 presents both opportunities and challenges for India’s digital future. Balancing security concerns with user privacy, ensuring inclusive access, and fostering a healthy innovation ecosystem will be crucial as India navigates this evolving landscape. Open dialogue, transparent implementation, and user-centricity will be key in shaping a robust and inclusive digital future for all Indians.

Your Turn

This Act’s implications are far-reaching and multifaceted. What are your thoughts on the mandatory KYC provision? Do you see it as a positive step towards a safer online environment or a potential threat to user privacy? Share your opinions and join the conversation!

About Signzy

Signzy is a market-leading platform redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses – using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering customizable workflows. In addition, it gives these players access to an aggregated marketplace of 240+ bespoke APIs, easily added to any workflow with simple widgets.

Signzy is enabling ten million+ end customer and business onboarding every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally, including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a robust global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and has a strong presence in Mumbai, New York, and Dubai.

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DPDPA Rules Enhance Data Transparency

In a significant development for digital data protection in India, The Union Ministry of Electronics and Information Technology (MeitY) is set to enhance online safety and transparency with new data protection rules under the Digital Personal Data Protection Act. 

These upcoming regulations focus on verifying children’s age for online services, introducing rigorous data breach notification protocols for tech companies, and imposing substantial penalties for #non-compliance. This move signifies a major step towards strengthening digital security and safeguarding personal data in the digital era.


  1. Child Safety Online: Implementation of Aadhaar-based systems or electronic tokens for verifying children’s ages, ensuring online platforms gather verifiable parental consent for users under 18.
  2. Data Breach Notifications: Introduction of a two-stage notification process, requiring immediate notification of data breaches, followed by detailed information within 72 hours.
  3. Hefty Penalties: Non-compliance with data protection measures could lead to penalties as high as Rs 250 crore, underlining the importance of robust data security measures.
  4. Government Transparency: Mandatory notifications by government institutions when using citizens’ personal data for welfare services and subsidies.
  5. Upcoming Consultations: MeitY to hold a consultation with industry stakeholders on December 19 to discuss the operationalization of these rules.

Navigating the New Frontier of DPDPA: Protecting Children’s Data in the Digital Age

As a data-driven company, we understand the immense value and responsibility that comes with handling personal information. This is especially true when it comes to the data of children, who are more vulnerable to online risks and require additional safeguards. The upcoming data protection rules in India, with their proposals for Aadhaar-based age verification and parental consent, offer a much-needed framework for protecting children in the digital landscape.

Age Verification: Balancing Security and Privacy

The proposed use of Aadhaar for age verification presents a potential solution to the long-standing challenge of age-gating. By obtaining a simple “yes/no” response from the Aadhaar database, platforms can ensure compliance with parental consent requirements without exposing sensitive data. This approach protects children while minimizing privacy concerns, as platforms will not receive any identifiable information about users.

However, it’s crucial to ensure that this system is secure and transparent. Robust data security measures must be implemented to prevent unauthorized access or manipulation of the Aadhaar database. Additionally, clear communication channels should be established to inform parents about how their children’s data is being used and protected.

Parental Consent: Empowering Guardians

The requirement for verifiable parental consent is another positive step towards safeguarding children’s online experiences. Parents should be given the tools and resources they need to make informed decisions about their children’s digital engagement. This includes access to educational materials on online safety, guidance on setting appropriate privacy settings, and mechanisms to easily grant or revoke consent.

Industry Collaboration: Finding the Right Balance

As stakeholders in the data ecosystem, we have a responsibility to collaborate with the government and other industry players to develop practical and effective solutions for child data protection. We support the exploration of both the DigiLocker app integration and the industry-developed electronic token system. Ultimately, the chosen method should prioritize ease of use for parents, robust security measures, and a transparent framework for platform implementation.

Moving Forward with DPDPA: A Shared Commitment

Protecting children’s data in the digital age requires a collective effort. We, as a data-driven company, are committed to playing our part. We will ensure that our platforms comply with the upcoming data protection rules and implement rigorous child data protection measures. We also urge other industry players, parents, and educators to join us in creating a safe and responsible online environment for children.

This blog post is just the beginning of the conversation. We encourage readers to share their thoughts and suggestions on how we can best protect children’s data in the evolving digital landscape. Let’s work together to build a future where children can explore the online world with curiosity and confidence, knowing their data is secure and their rights are protected.

RBI's Latest Policy Updates

Fintech’s Future: RBI’s Latest Policy Updates

The Reserve Bank of India (RBI) has recently introduced a series of impactful policy updates, signaling a transformative moment in India’s financial landscape. This development has profound implications for fintech companies, creating a nuanced terrain marked by a mix of challenges and opportunities. The evolving regulatory framework demands a meticulous examination to comprehend the far-reaching consequences of these policy changes.

Fintech entities operating in India must navigate this altered landscape with a keen awareness of the challenges that accompany regulatory shifts. Understanding the intricacies of the updated policies is crucial for compliance, ensuring that fintech companies adhere to the new regulations while continuing to innovate and provide valuable services. Simultaneously, amidst the challenges, these policy updates offer a spectrum of opportunities for fintech firms. The changes may open doors for new business models, partnerships, and market expansion. Fintech companies that can adeptly discern and capitalize on these opportunities stand to gain a strategic advantage in the evolving financial ecosystem.

The impact of the RBI’s policy updates extends beyond immediate compliance measures; it sets the tone for the future trajectory of the fintech sector in India. As companies navigate this nuanced landscape, a comprehensive understanding of both challenges and opportunities is essential for devising strategies that ensure not only regulatory adherence but also sustainable growth and success in the dynamic Indian financial market.

Unveiling the RBI’s Policy Updates:

The RBI’s policy canvas is vibrant, each stroke carrying significant meaning for fintech players.

  1. Increased UPI Transaction Limit: A substantial jump in the UPI transaction limit, from ₹1 lakh to ₹5 lakh for healthcare and education payments, stands as a cornerstone move. This not only fosters cashless transactions but also aims to create a seamless experience, providing unhindered access to essential services and accelerating the shift towards a digital and inclusive financial ecosystem.
  2. E-Mandate Limit Enhancement: The exemption of specific categories, including mutual funds and insurance premiums, from Additional Factor of Authentication (AFA) for transactions up to ₹1 lakh streamlines recurring payments. This simplifies processes for consumers and acts as a catalyst for broader adoption of digital payment methods.
  3. Connected Lending Framework: The introduction of a unified regulatory framework for connected lending is a calculated step towards clarity and uniformity. This strategic move aims to enhance transparency and accountability, mitigating moral hazard issues and strengthening pricing and credit management practices.
  4. WALP Regulatory Framework: The regulatory framework for Web-Aggregation of Loan Products (WALP) is an initiative to instill transparency and accountability in this evolving space. By providing a structured and regulated environment, this move holds the potential to benefit both borrowers and lenders.
  5. Cloud Facility for the Financial Sector: The establishment of a cloud facility, initially operated by Indian Financial Technology & Allied Services (IFTAS), is a forward-thinking initiative. It promises enhanced security, integrity, and privacy of financial sector data, with a long-term vision of transferring the facility to a separate entity owned by financial sector participants, thereby contributing to scalability and business continuity.
  6. Fintech Repository: The proposed Fintech Repository aims to capture essential information about FinTechs, providing valuable insights into their activities, products, and technology stacks. This repository could play a pivotal role in formulating effective policy approaches and fostering better understanding and support from regulators.

Fintech’s Perspective: Navigating Challenges and Seizing Opportunities


  • Lack of detailed guidelines: The absence of detailed guidelines for specific frameworks, such as connected lending and WALP, introduces uncertainty. Fintechs require unambiguous and detailed regulations to ensure effective implementation and compliance.
  • Impact on smaller players: Complex regulations may disproportionately burden smaller fintechs that lack the resources for comprehensive compliance. Striking a balance between regulation and accessibility is crucial to ensuring a level playing field.
  • Balancing innovation with regulation: Overly restrictive regulations have the potential to stifle creativity and agility within the fintech sector. Striking the right balance is essential to ensure sustained growth and innovation.


  • Increased access to finance: The WALP framework and the increased UPI limit offer opportunities for fintechs to facilitate easier access to a diverse range of financial products and services.
  • Enhanced transparency and trust: Frameworks like connected lending and the Fintech Repository have the potential to build trust and confidence in the financial system by enhancing transparency and accountability.
  • Data-driven innovation: The cloud facility opens avenues for fintechs to leverage data analytics, fostering innovation in the sector. This can lead to the development of more tailored and efficient financial solutions.

In the dynamic landscape of financial technology (fintech), navigating the regulatory environment is a critical aspect for ensuring sustained success. Fintech companies are compelled to adopt a strategic approach that encompasses various elements to effectively respond to regulatory changes. Active engagement with regulatory bodies and industry stakeholders emerges as a fundamental pillar in this endeavor. Proactively participating in dialogues and discussions allows fintechs to contribute to the formulation of regulations that not only ensure compliance but also foster a conducive environment for the entire ecosystem.

Adaptability and agility stand out as essential attributes for fintech companies operating in this evolving regulatory landscape. Being prepared to swiftly adjust operations and processes in response to new regulations is imperative. However, this adaptation should not compromise the inherent agility and innovative spirit that characterize fintech operations. Technological adoption becomes a linchpin for success in the face of regulatory changes. Fintechs are encouraged to embrace cutting-edge technologies, including cloud computing and data analytics, to optimize their operations. This not only facilitates compliance but also positions them to gain a competitive edge in the rapidly evolving market.

A paramount focus on customer needs remains a guiding principle for fintech companies aiming to thrive in the evolving regulatory milieu. Understanding the dynamic requirements of customers and developing innovative solutions that address those needs becomes integral to sustained success. In this context, customer-centric innovation emerges as a key driver, allowing fintechs to not only meet regulatory expectations but also to deliver solutions that resonate with their target audience. As the regulatory landscape continues to evolve, fintech companies that adopt a holistic approach encompassing active engagement, adaptability, technological innovation, and customer-centricity are poised to navigate the road ahead successfully.

Conclusion: Shaping the Future of Finance

The recent policy changes by the RBI present a dynamic landscape for fintechs in India. As they navigate through challenges and seize opportunities, a proactive, collaborative, and technology-driven approach will be key to their success. By actively contributing to the dialogue, adapting to regulatory changes, embracing technology, and keeping a strong focus on customer needs, fintechs can play a pivotal role in shaping the future of finance in India.


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